Shipping & delivery
Orders ship from China to the United States. Here is what to expect between placing your order and receiving your piece.
Processing your order
We dispatch orders within 5 calendar days of the order being placed. Processing time is separate from the time your parcel spends in transit.
If we cannot dispatch within that timeframe, we will contact you with an updated schedule and offer you the choice to accept the delay or cancel the unshipped order for a refund.
In transit
Please allow an estimated 10–20 business days after dispatch for standard small-parcel delivery to the United States. Business days exclude weekends and public holidays.
These are estimates, rather than guaranteed arrival dates. Customs processing, destination, carrier conditions and busy periods may affect delivery.
Shipping charges & taxes
Any shipping charge and taxes collected with your order will be shown before you complete your purchase.
Dispatch updates
After your parcel is handed to the carrier, we will send a dispatch update and any tracking information available for the selected service.
If your order is sent in more than one parcel, the dispatch updates will show the available details for each.
Changes & delays
Check your delivery address before placing your order. Contact Customer Care promptly if it needs correcting; changes may not be possible after dispatch.
If an order appears delayed, contact us with your order number so we can help review its status.