Frequently asked questions
A few useful answers before you choose, and after you order.
Are all the pearls cultured pearls?
The collection includes freshwater cultured pearls and simulated pearls. Check the material description for the style and version you select.
How are sizes shown?
Selected bracelets and rings are offered in One Size. Where a style uses stretch cord or an adjustable closure, the product description identifies that construction.
Are coordinating pieces sold together?
Coordinating necklaces and bracelets are sold individually unless the product listing explicitly describes a set.
Can I wear my jewelry in the shower?
We recommend removing it before showering, swimming and exercise. Avoid fragrance and harsh cleaning products on the piece; see Jewelry Care for more details.
When will my order ship?
We dispatch orders within 5 calendar days. The current estimated U.S. transit time is 10–20 business days after dispatch.
Will I receive tracking details?
We send any tracking details available for the selected delivery service with the dispatch update. The timing and detail of scans depend on the carrier.
How do I return an item?
Contact Customer Care within 30 days of delivery. We will provide return instructions and the correct address. Eligibility and return postage conditions apply.
Can I change or cancel an order?
Contact us as soon as possible. Orders that have not been dispatched can be cancelled for a refund. Address changes may not be possible once a parcel has shipped.
Is a gift box available?
Gift boxes are not currently offered.