Returns & refunds
If a piece is not right for you, start with Customer Care. We will guide you through the return process.
Return eligibility
You may request a return within 30 calendar days of delivery. For a change-of-mind return, the item must be unworn, undamaged and in its original condition, with its original packaging and any tags that were included.
Starting your return
Contact Customer Care with your order number and the item you would like to return. We will provide return authorization and the correct return address.
Do not send an item back to the sender's address on the original parcel unless we specifically instruct you to do so.
Return postage
For a change-of-mind return, return postage is your responsibility. Keep your proof of posting and use a service with delivery confirmation.
If we sent the wrong item or your item arrived damaged, contact us before purchasing a return label. We will arrange an appropriate resolution and cover return postage if we require the item to be sent back.
Damaged or incorrect items
Please inspect your order when it arrives. Contact us promptly with your order number and clear photographs of the item and packaging if something is damaged or incorrect.
The change-of-mind conditions do not remove any rights you may have for faulty or incorrectly supplied goods.
Receiving your refund
Once we receive and inspect the return, we will notify you of the outcome. Approved refunds will be initiated within 7 business days and sent to the original payment method.
Your bank or payment provider may need additional time to post the funds. Original delivery charges are not refunded for change-of-mind returns, except where required by applicable law.
Exchanges & cancellation
To choose another style, request a return and place a new order. To cancel an order, contact us as soon as possible. If it has not been dispatched, we will cancel it and issue a refund.