Customer care
Here to help.
The practical details, in one place. Find information about your piece, caring for it, delivery and returns.
Our materials
Pearl types, metals and finishes.
Jewelry care
Small habits for looking after your piece.
Shipping & delivery
Processing, dispatch and delivery updates.
Returns & refunds
Eligibility, return instructions and refunds.
FAQs
Useful answers, before and after ordering.
Contact
A question about a piece or an order?
Looking for the story behind Alessia?Our perspective
